Source Outdoor Warranties

At Source Outdoor, we take pride in our skilled seamstresses and craftsmen, extensive custom capabilities, American-based full-service manufacturing facility and commitment to customer satisfaction. We offer the following warranties on our products valid from the date of purchase to the original purchaser only.

LIMITATIONS

Please note that proper product care is essential for preserving your rights under this warranty. The warranty is void and fails to cover accidental damage, abuse, misuse, or normal wear and tear, including: fading, scratched or chipped finishes, weathering under normal weather conditions, staining or discoloration. Minor variations in color and texture of finishes is expected on outdoor furniture products and therefore not covered under this warranty.

1-YEAR WARRANTY

Our limited 1-year warranty covers all defects in workmanship against tearing or discoloration and materials on all fabric, sling and upholstered cushions, including Sunbrella® products, based on normal conditions of use. The fabric manufacturer may provide an additional 5-year warranty so please ask your Source Outdoor sales representative for more details.

2-YEAR WARRANTY

Our limited 2-year warranty covers all defects in workmanship and materials of all Durawood™ products based on normal conditions of use.

3-YEAR WARRANTY

Our limited 3-year warranty covers all defects in workmanship and materials of any woven, resin, Duraweave™ and vinyl strap products based on normal conditions of use. Please note that vinyl strap replacement due to discoloration is at the vinyl supplier’s discretion.

UMBRELLA WARRANTY

Our limited 3-year warranty covers all defects in workmanship and materials on umbrella frames based on normal conditions of use. Finishes that are properly maintained are also guaranteed for three years.

LIMITED LIFETIME WARRANTY

Our aluminum outdoor products are coated with polyester triglycidyl isocyanurate (TGIC) powders, making them highly resistant to corrosion, chipping and flaking. We offer a limited lifetime warranty on our extruded aluminum made in the United States. If a frame or weld structurally fail, Source Outdoor will asses the issue and repair or replace.

WHAT IS NOT COVERED

  • Repairs or replacements NOT authorized in writing by Source Outdoor
  • Failure of furniture frames, parts or welds due to neglect or improper use
  • Normal fading, discoloration or scratching resulting from normal wear
  • Stretching of fabric or upholstery resulting from normal wear
  • Stains due to contact with, but not limited to chemicals, lotions or cleaning solutions
  • Non-proprietary items such as glass or tabletop
  • surfaces, which may be warranted by their manufacturers
  • Freight damage if your order is delivered by a third party freight carrier as the title to the merchandise passes to the carrier and purchaser at time of shipment
  • Wind, fire, flood or freeze damage
  • Water damage within the frames

RETURNS

For any returns, proof of purchase is required and must be reported to Source Outdoor within 2 days of shipment arrival. Warranty claims may be submitted directly to your sales representative or by contacting returns@sourceoutdoor.net for customer assistance. Used items and custom orders cannot be returned. Photos of the damaged product, or inspection by a Source Outdoor representative, may also be required. We will repair or replace any part of the product, or entire product, if it is defective in material or workmanship. The repair or replacement will be made at no cost to you, other than your cost for shipping to and from our facility on warranty items. For authorized returns, a restocking fee of 20% will apply on approved returns and must be returned freight prepaid. Please note that approved returns will be repaired or refinished in the original color and style if available; a similar color and style will be offered if the original has been discontinued. Failure to return requested defective product will result in forfeiture of any credit.

Please contact your Source Outdoor representative at 1-800-260-4512 with any questions regarding the warranty, or if you would like additional information on proper product care and maintenance.